Don't fall for recent phishing scams
POSTED IN ADVICE ON MONDAY, JANUARY 7, 2019
Recognize and respond to current phishing attempts with these tips.
A small group of Veridian members have let us know about phone calls they've received from someone pretending to be a member of Veridian's fraud department. We’ve also heard from other financial institutions whose customers have recently received similar calls. This is a common form of fraud called "phishing," and these recent attempts offer a good example for us to recap tips on how to recognize and respond to phishing calls.
Phishers reach out to consumers pretending to be a representative of their financial institution or other organization. In the most recent attempts, the phone number was spoofed to appear as though it's coming from the organization that the fraud professional is claiming to represent.
Throughout the conversation, the caller often offers information they already know about you in an effort to make the call seem more legitimate. Phishing is often used to coerce a person into sharing their sensitive information with the caller by demonstrating that they already know other sensitive information about you. The phisher may have gathered that information about you in any number of ways, including (but not limited to) dumpster-diving for sensitive documents, hacking a retail merchant's system, installing gas-pump skimmers and more. Please know that we've found no evidence of an information breach here at Veridian, and we believe that any information the phisher demonstrated to already know about you was obtained externally.
Keep these important tips in mind the next time you receive a call:
- Veridian will never reach out to you and ask for your account number, pin number or online banking credentials. Never share this information over the phone, text or email.
- If you ever question the legitimacy of a call, hang up and call Veridian directly at 800-235-3228. Don't redial the number from the incoming call.
- Veridian monitors member accounts for fraud 24/7, and you're protected by Visa's zero-liability fraud policy. We also encourage you to establish a habit of monitoring your accounts.
- If you believe you've been a target or victim of identity theft or fraud, call Veridian immediately to report it. You can also file a report with the Federal Trade Commission.