Don't fall for recent phishing scams


Recognize and respond to current phishing attempts with these tips.

Have you ever received a phone call that seems suspicious from someone claiming to be from a fraud department? This is a common form of fraud called phishing, and it offers a good example on how to recognize and respond to phishing calls.

Phishers reach out to consumers pretending to be a representative of their financial institution or other organization. In recent attempts, the incoming call is spoofed to display the phone number of the organization that the fraud professional is claiming to represent.

Throughout the conversation, the caller often offers information they already know about you in an effort to make the call seem more legitimate. Phishing is often used to coerce a person into sharing their sensitive information with the caller by demonstrating that they already know other sensitive information about you. The phisher may have gathered that information about you in any number of ways, including (but not limited to) dumpster-diving for sensitive documents, hacking a retail merchant's system, installing gas-pump skimmers and more. Please know that we've found no evidence of an information breach at Veridian, and we believe any information phishers may already know about you was obtained externally.

Keep these important tips in mind the next time you receive a call:

  • Veridian will never reach out to you and ask for your account number, PIN number or online banking credentials. Never share this information over the phone, text or email.
  • If you ever question the legitimacy of a call, hang up and call Veridian directly at (800) 235-3228. Don't redial the number from the incoming call.
  • Veridian monitors member accounts for fraud 24/7, and your cards are protected by Visa's Zero Liability fraud policy. We also encourage you to establish a habit of monitoring your accounts.
  • If you believe you've been a target or victim of identity theft or fraud, call Veridian immediately to report it. You can also file a report with the Federal Trade Commission.

Covers U.S.-issued cards only. Visa’s Zero Liability policy does not apply to ATM transactions or PIN transactions not processed by Visa and certain commercial card transactions. You have 60 days after the date on your statement to notify Veridian of any unauthorized use or you may be liable for portions of any disputed charges. See Veridian for details.

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