How do I dispute a transaction on my account?

In accordance with federal regulations, we have 10 business days to investigate debit card disputes and 60 days to investigate credit card dispute or fraud claims to determine if provisional credit is warranted. However, in many cases, you will receive provisional credit to your account within 3-5 business days.

Fraudulent charges include

• Unauthorized charges
• Lost card transactions
• In most cases, a police report is required

If you have fraudulent transactions on your account due to a lost, stolen, or compromised card, contact the police in the city/state the fraud occurred to report the unauthorized charges. Provide the case number, officer name, and telephone number on the Dispute form before submitting. For more information, visit veridiancu.org/dispute.

---