If you believe a charge to your account is incorrect or fraudulent, block your card immediately by calling (800) 289-9632.
Allow the transaction to post to your account,* then we encourage you to:
Contact us to dispute a charge
Dispute charges such as:
- Duplicate charges
- Product never received
- Received incorrect product
- Incorrect amount charged
- Unauthorized charges
- Lost card transactions
We have 10 business days (Monday – Friday) to investigate debit card disputes. This timeline may be extended to 45-90 days. See your Electronic Fund Transfers Agreement and Disclosure for more information. We have up to 90 days to investigate credit card disputes. See your Visa Credit Card Agreement and Disclosure for more information.
*We are unable to place a “STOP PAYMENT” on a charge.
**If you have a problem with the quality of the property or services purchased with your credit card, you must make a good faith attempt to resolve the dispute with the merchant. If you have not reached a resolution with the merchant, then to assist you with your dispute, we may require specific documentation from an expert or professional that supports your dispute about the level of quality or misrepresentation described on the original receipt, invoice, work order, brochure, contract, or appraisal before we can properly pursue a credit for any portion of the amount(s) in question. We will make every effort through the dispute resolution process to assist you; however, we cannot guarantee a favorable outcome.