Dispute a Visa transaction
Notify Veridian of an unauthorized transaction on your account.
If you believe a charge to your account is incorrect or fraudulent, block your card immediately by calling (800) 289-9632.
Allow the transaction to post to your account,* then we encourage you to:
Contact the merchant, confirm the details of the transaction, and attempt to resolve the dispute directly with them. Please make sure to document your attempts.**
Contact us to begin the dispute process. If you are an online banking member, you can sign in and start disputing your transaction here
There may be a deadline to receive your dispute. Take action as soon as you notice the transaction in question on your statement.
If the fraudulent transactions are due to a lost, stolen, or compromised card, contact the police in the city/state the fraud occurred to report the unauthorized charges. Document the case number, officer name, and telephone number.
Contact us to dispute a charge
Dispute a transaction in online banking
Sign in to start a dispute in online banking
Call Us
Call our Member Contact Center at (800) 235-3228.
Dispute charges such as:
- Duplicate charges
- Product never received
- Received incorrect product
- Incorrect amount charged
- Unauthorized charges
- Lost card transactions