Personal View All
Business View All
About Us View All
Routing Number: 273976369

Our unique, nine-digit number that functions as an address for your bank.

If you believe a charge to your account is incorrect or fraudulent, block your card immediately by calling (800) 289-9632.

Smiling man with hand up

Allow the transaction to post to your account,* then we encourage you to:

green checkmark
Contact the merchant, confirm the details of the transaction, and attempt to resolve the dispute directly with them. Please make sure to document your attempts.**
green checkmark
Contact us to begin the dispute process. If you are an online banking member, you can sign in and start disputing your transaction here
green checkmark
There may be a deadline to receive your dispute. Take action as soon as you notice the transaction in question on your statement.
green checkmark
If the fraudulent transactions are due to a lost, stolen, or compromised card, contact the police in the city/state the fraud occurred to report the unauthorized charges. Document the case number, officer name, and telephone number.

Contact us to dispute a charge

Online Banking
Dispute a transaction in online banking

Sign in to start a dispute in online banking

Call Us
Call Us

Call our Member Contact Center at (800) 235-3228.



Use Live Chat on our mobile app or website. ​​

Find a Location
Drop In

Our branch staff is ready to assist you at any branch. ​​​​

Dispute charges such as:

  • Duplicate charges
  • Product never received
  • Received incorrect product
  • Incorrect amount charged
  • Unauthorized charges
  • Lost card transactions

We have 10 business days (Monday – Friday) to investigate debit card disputes. This timeline may be extended to 45-90 days. See your Electronic Fund Transfers Agreement and Disclosure for more information. We have up to 90 days to investigate credit card disputes. See your Visa Credit Card Agreement and Disclosure for more information.

*We are unable to place a “STOP PAYMENT” on a charge.
**If you have a problem with the quality of the property or services purchased with your credit card, you must make a good faith attempt to resolve the dispute with the merchant. If you have not reached a resolution with the merchant, then to assist you with your dispute, we may require specific documentation from an expert or professional that supports your dispute about the level of quality or misrepresentation described on the original receipt, invoice, work order, brochure, contract, or appraisal before we can properly pursue a credit for any portion of the amount(s) in question. We will make every effort through the dispute resolution process to assist you; however, we cannot guarantee a favorable outcome.

Locate a Branch

Serving all 50 states digitally with branches in Iowa, Nebraska, and Minnesota.

Image of Veridian Branch