FAQ & Resource Center
Learn more about our products and services.
If you can't find the information you're looking for, reach out to us through our Live Chat, call (800) 235-3228 or stop by any branch.
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Where can I find my account numbers?
What is Veridian's routing number?
How do I set up a direct deposit?
When will I get my credit or debit cards?
Looking for more help? Find answers to your questions based on category type.
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Filter Debit & Credit Card FAQs
It takes 7-10 business days, or about two weeks, to receive plastic cards through the mail. If your cards are lost or stolen, you can stop by any branch to have new ones printed in minutes. Please note braille cards must be mailed.
- Card Control
If you misplace your card, you can turn it off in seconds to help prevent fraud. You can also set alerts and purchase limits for each card on your account. Register your cards to get started. - Visa® Rewards
See how many points you've earned and redeem them for great rewards. - Travel Notifications
Let us know when you're traveling to a different state or country so we don't flag your purchases as fraud.
- Visa Signature
When you make a purchase, you earn points depending on your Loyalty Program status at that time. If you’re meeting the requirements, you earn 2 points for each dollar you spend. If you’re not, you earn 1.5 points per dollar. You can earn points equaling up to $4,000 cash back per year, which can be redeemed automatically or on your schedule. - Visa Platinum Rewards
Earn one point for every dollar you spend on purchases, then redeem them for cash, gift cards or merchandise. You can earn a maximum of 400,000 a year, and they expire after 60 months. - Please note that balance transfers and cash advances do not earn points. To manually claim cash back or spend your Visa Platinum Rewards points, find Visa® Rewards under the Manage Cards dropdown in online banking or within Card Central in our mobile app.
If you're still looking for your card, you can temporarily shut it off using Card Control to help prevent fraudulent purchases.
If you need to replace your debit or credit card, you can block it and order a new one in online banking and the mobile app. Just select Report Card Lost or Stolen under Manage Cards on the online banking toolbar. While in the mobile app, you can find it in Card Central. We can mail your new card to your address, or you can stop into a branch to pick it up.
If you're still looking for your card, you can temporarily shut it off using Card Control to help prevent fraudulent purchases.
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Need help with loans?
Visit our Loan Resource Center for help and FAQs on specific loan types Veridian offers.
If you'd like to see how much Veridian could save you, fill out this form and we'll be in touch.
Still looking for answers?
Contact us with any questions. We're happy to help you get the most from your Veridian accounts.
1 APR = Annual Percentage Rate.
2 Cash back rate of 2% requires inclusion in Loyalty Program. Borrowers will receive standard cash back rate of 1.5% if they fail to meet Loyalty Program qualifications during the month. Points toward cash back are earned at the time of purchase based on your current Loyalty Program status. See Veridian for details.
3 Covers U.S.-issued cards only. Visa’s Zero Liability policy does not apply to ATM transactions or PIN transactions not processed by Visa and certain commercial card transactions. You have 60 days after the date on your statement to notify Veridian of any unauthorized use or you may be liable for portions of any disputed charges.
4 Carrier charges may apply.
Veridian Insurance is a division of The Veridian Group Inc., a wholly owned subsidiary of Veridian Credit Union. Business conducted with Veridian Insurance is separate and distinct from any business conducted with Veridian Credit Union.