FAQ & Resource Center

Learn more about our products and services.

If you can't find the information you're looking for, reach out to us through our Live Chat, call (800) 235-3228 or stop by any branch.

New to Veridian? Start here!

Looking for more help? Find answers to your questions based on category type.

Filter Account FAQs

Filter Debit & Credit Card FAQs

With a Visa Signature or Visa Platinum Rewards card, you earn points you can redeem for cash or other options.
  • Visa Signature
    When you make a purchase, you earn points depending on your Loyalty Program status at that time. If you’re meeting the requirements, you earn 2 points for each dollar you spend. If you’re not, you earn 1.5 points per dollar. You can earn points equaling up to $4,000 cash back per year, which can be redeemed automatically or on your schedule.
  • Visa Platinum Rewards
    Earn one point for every dollar you spend on purchases, then redeem them for cash, gift cards or merchandise. You can earn a maximum of 400,000 a year, and they expire after 60 months.
  • Please note that balance transfers and cash advances do not earn points. To manually claim cash back or spend your Visa Platinum Rewards points, find Visa® Rewards under the Manage Cards dropdown in online banking or within Card Central in our mobile app.

Filter Online Banking & Mobile App FAQs

Filter Financial Resource FAQs

house icon

Need help with loans?

Visit our Loan Resource Center for help and FAQs on specific loan types Veridian offers.
If you'd like to see how much Veridian could save you, fill out this form and we'll be in touch.

Still looking for answers?

Contact us with any questions. We're happy to help you get the most from your Veridian accounts.

1 APR = Annual Percentage Rate.

2 Cash back rate of 2% requires inclusion in Loyalty Program. Borrowers will receive standard cash back rate of 1.5% if they fail to meet Loyalty Program qualifications during the month. Points toward cash back are earned at the time of purchase based on your current Loyalty Program status. See Veridian for details.

3 Covers U.S.-issued cards only. Visa’s Zero Liability policy does not apply to ATM transactions or PIN transactions not processed by Visa and certain commercial card transactions. You have 60 days after the date on your statement to notify Veridian of any unauthorized use or you may be liable for portions of any disputed charges.

4 Carrier charges may apply.

Veridian Insurance is a division of The Veridian Group Inc., a wholly owned subsidiary of Veridian Credit Union. Business conducted with Veridian Insurance is separate and distinct from any business conducted with Veridian Credit Union. 

Locate a Branch

Serving all 50 states digitally with branches in Iowa and Nebraska.

Image of Veridian Branch