FAQ & Resource Center
Learn more about our products and services.
If you can't find the information you're looking for, reach out to us through our Live Chat, call (800) 235-3228 or stop by any branch.
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Where can I find my
account numbers?
What is Veridian's
routing number?
How do I set up a
direct deposit?
When will I get my
credit or debit cards?
Looking for more help? Find answers to your questions based on category type.
Filter Account FAQs
Your full account numbers are available in online banking and our mobile app by selecting the account and clicking the eye icon
. You can also find them on your monthly statements.
. You can also find them on your monthly statements.Veridian’s ABA routing number is 273976369.
You can have your paycheck or other transfers deposited directly into your Veridian accounts. You’ll need to provide Veridian’s routing number, 273976369, and the full account number.
Use the Quick Apply widget in online banking and our mobile app to open new accounts in seconds. If it’s not on your dashboard, you can find it under More.
You can order them online through our check provider, Harland Clarke. You’ll need your account number and our routing number, 273976369. You can reorder checks through the Checking Services widget in online banking, where you can also request stop payments.
If you overdraw your account by check, debit or other electronic transaction, Courtesy Pay may allow your payment to process. When your checks or other items are paid by Courtesy Pay, it saves you the inconvenience of a returned item and the fee normally charged to you by merchants for returned items. Please note that any overdraft covered through Courtesy Pay will result in an overdraft charge to your account. Veridian’s Courtesy Pay program is available to qualifying members and is not a loan.
We place holds on checks to protect you against fraud and financial loss. Holds are placed on any deposited check over $300 if the amount exceeds the available balance in your account, while any check over $5,000 will have an extended hold. Funds from checks deposited with our mobile app are made available throughout the day.
Veridian’s Loyalty Program rewards you just for using the credit union’s services. You can reduce your interest rate by 0.25% APR1 on eligible auto, home equity and personal loans as well as earn 2% cash back2 with a Visa Signature® Credit Card. Qualify for the program by signing up for electronic statements through eDocs in online banking and maintaining direct deposit of net income to Veridian. If direct deposit is unavailable, you can make a minimum of 10 qualifying checking account transactions per month.
Filter Debit & Credit Card FAQs
It takes 7-10 business days, or about two weeks, to receive plastic cards through the mail. If your cards are lost or stolen, you can stop by any branch to have new ones printed in minutes. Please note braille cards must be mailed.
Access the Card Central widget in online banking or our mobile app to see your options.
- Card Control
If you misplace your card, you can turn it off in seconds to help prevent fraud. You can also set alerts and purchase limits for each card on your account. Register your cards to get started. - Visa® Rewards
See how many points you’ve earned and redeem them for great rewards. - Travel Notifications
Let us know when you’re traveling to a different state or country so we don't flag your purchases as fraud.
With a Visa Signature or Visa Platinum Rewards card, you earn points you can redeem for cash or other options.
- Visa Signature
When you make a purchase, you earn points depending on your Loyalty Program status at that time. If you’re meeting the requirements, you earn 2 points for each dollar you spend. If you’re not, you earn 1.5 points per dollar. You can earn points equaling up to $4,000 cash back per year, which can be redeemed automatically or on your schedule. - Visa Platinum Rewards
Earn one point for every dollar you spend on purchases, then redeem them for cash, gift cards or merchandise. You can earn a maximum of 400,000 a year, and they expire after 60 months. - Please note that balance transfers and cash advances do not earn points. To manually claim cash back or spend your Visa Platinum Rewards points, use the Card Central widget in online banking and our mobile app.
Each of our debit and credit cards comes equipped with tap-to-pay technology, keeping you safer at the checkout. You can also insert your card, swipe it or add it to digital wallets like Samsung Pay and Apple Pay.
If you can’t find your debit or credit card, notify us immediately. Please call (800) 235-3228 during regular business hours and (800) 289-9632 after hours. You can also turn your card off using Card Control to help prevent fraudulent purchases.
If you need a new debit or credit card, you can have one printed in minutes at any branch or have one mailed to you. Please note that braille cards cannot be printed on site and must be mailed.
Your purchases are covered by Visa’s Zero Liability3 policy, and you get identity protection from NortonLifeLock. On top of that, we monitor your accounts for suspicious activity.
Filter Online Banking & Mobile App FAQs
Access your accounts anytime, anywhere you have an internet connection with online banking and the convenience of our mobile app. You can move money, make payments and view electronic statements and tax documents.
To register for online banking, you’ll need your Social Security number, email address, ZIP code and date of birth. It only takes minutes to create a username and password. If you have a taxpayer identification number that is not a Social Security number, please call (800) 235-3228 to enroll.
Our free mobile app4 is available for Android in the Google Play Store and for iPhone in the App Store. You can see your balances, make transfers and even deposit checks.
Use our mobile app and your smartphone’s camera to deposit checks without stopping at a branch. Be sure all recipients sign the back, then write “For VCU Mobile Deposit Only” underneath. Remote deposits are processed multiple times a day.
Get your statements, notices and tax documents faster by getting them electronically with eDocs. Access the eDocs widget through online banking and our mobile app to see documents for up to two years, or simply download them for longer storage. We’ll email you when there’s something new for you to view.
Move money between your accounts and make payments on Veridian loans instantly. Add another Veridian member’s account or an external account to quickly transfer to them, too. Use automatic transfers to save time on recurring payments.
See a Step-by-step guide
See a Step-by-step guide
Let us mail the check for you – for free. Start by adding a payee, then schedule a one-time or recurring payment. We’ll make an electronic payment or print and mail a check on the date you choose.
Filter Financial Resource FAQs
Track your credit score for free with Veridian’s Credit Central, powered by SavvyMoney. You can see a detailed credit report, set alerts and learn how to change your credit score. Tracking your score with Credit Central won’t affect your credit, so you can fight fraud and work toward your goals.
Wondering how you’re doing with your money? Take our Financial Wellness Survey to get an overall picture of your unique financial situation. Answer eight easy multiple-choice questions to get a score out of 100 along with resources to take the next steps on your financial journey.
If you’re looking for financial advice that goes beyond the basics, our friends at Veridian Investment & Trust Services can help. They specialize in investments, retirement planning, 401(k) rollovers and trust services. You can schedule a no-cost, no-obligation appointment to learn more about how they can help you
If you need insurance or would like to review your coverage for possible savings, turn to our friends at Veridian Insurance. The independent agents work with multiple regional and national carriers to find the policy with the coverage you need at the best possible price. They can help with auto, home, life, health, farm and business insurance.
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1 APR = Annual Percentage Rate.
2 Cash back rate of 2% requires inclusion in Loyalty Program. Borrowers will receive standard cash back rate of 1.5% if they fail to meet Loyalty Program qualifications during the month. Points toward cash back are earned at the time of purchase based on your current Loyalty Program status. See Veridian for details.
3 Covers U.S.-issued cards only. Visa’s Zero Liability policy does not apply to ATM transactions or PIN transactions not processed by Visa and certain commercial card transactions. You have 60 days after the date on your statement to notify Veridian of any unauthorized use or you may be liable for portions of any disputed charges.
4 Carrier charges may apply.
Veridian Investment & Trust Services Financial Professionals are registered representatives of CUNA Brokerage Services, Inc. Representatives are registered, securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor, which is not an affiliate of the credit union. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CUNA Brokerage Services, Inc. is a registered broker/dealer in all fifty States of the United States of America.
Veridian Insurance is a division of The Veridian Group Inc., a wholly owned subsidiary of Veridian Credit Union. Business conducted with Veridian Insurance is separate and distinct from any business conducted with Veridian Credit Union.