My Veridian card was lost or stolen. What should I do?

If your Veridian debit card, credit card, or ATM card is lost or stolen, notify us immediately to help protect your account.

You can:

• Call us at (800) 235-3228
• Contact us through Live Chat
• Log in to Online Banking and select Cards > Report Card Lost or Stolen
• In the mobile app, select More > Cards > Report Card Lost or Stolen

You can request a replacement card and have it mailed to your address or pick it up at a branch.

You can also temporarily turn your card off from digital banking. This may be helpful if:

• You've misplaced your card and need time to look for it.
• You notice a transaction you don't recognize and want to review it further.
• You want to speak with a Veridian representative before reporting the card as lost or stolen.

While you're waiting for your replacement card, we can issue your card digitally and you can use it right away in your mobile wallet. To get your card digitally issued, take the following steps: 

1. Sign in to Digital Banking.
2. Select My Cards.
3. Choose the card you'd like to add.
4. Select Add to Wallet.
5. Complete multifactor authentication (MFA) when prompted.
6. Follow the instructions for your digital wallet provider (Apple Pay®, Google Pay™, or Samsung Wallet®)