Receptionist

Summary

The Receptionist serves as the first point of contact for individuals who come to the Ansborough branch and assists members and non-members with checking in for appointments and ensuring they visit with the proper individual to meet their needs. The position also assists various departments with projects as needed.

Essential Functions

• Greet members and guests and ask questions to determine the department required to assist.
• Check member/guest into Lobby Tracking system or direct or schedule accordingly.
• Maintain security logbook for visitors and service individuals, including check-in, check-out and issuance of security badge.
• Receive and distribute incoming and outgoing shipments/deliveries/documents.
• Update rate sheets as needed.
• Ensure waiting area is stocked, cleaned and maintained.
• Lock and unlock building entrance doors.
• Update Member addresses in the core system as they are provided via USPS .

Key Attributes

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Travel

Limited travel expected.

Required Education And Experience

• High School Diploma.
• Up to one year of job-related work experience.
• Fluent computer skills in a Microsoft Windows environment.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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