Update: Veridian's Coronavirus Response

POSTED IN ARTICLES ON THURSDAY, MAY 28, 2020

Traditional branch lobbies will reopen June 1.

Veridian's traditional branch lobbies will reopen June 1 while branches located inside Hy-Vee stores remain closed until further notice.  The partial reopening will include new policies on capacity, spacing and other precautions, which are likely to have an impact on wait times. Learn more about what to expect on your next visit to a branch.

Account access

As your trusted financial partner, it's important that we remind you of the variety of ways you can access your Veridian accounts while social distancing is required:

• We strongly encourage you to use online banking and our mobile app. Transfer money, pay bills, deposit checks and more with just a few clicks. If you haven't already, register for online banking now. You can also access help with online and mobile banking, including resetting your username or password.
• To connect with a specific department at Veridian, send us an email.
• If your transaction must take place in person, visit one of our drive-ups or ATMs. 
• Call or chat into our Member Contact Center for help with other needs.

Financial assistance

There are several ways we may be able to help members experiencing financial hardship as a result of the Coronavirus pandemic:

• We're waiving a variety of fees, including those on Delay-a-Pay for eligible members.
• We're deferring loan payments. Complete this form so we can review your options together.
• We've set aside $3 million for Financial Assistance Loans to eligible members*. Financial Assistance Loans are designed to offer a low-interest way for current members (as of March 23, 2020) who are financially impacted by the Coronavirus to manage expenses during loss of income.  The first payment isn't due for 90 days.
• Economic stimulus payments are expected to start arriving as early as April 15. If your payment is showing as "pending," it will be available in your account as soon as it is released by the federal government. Please note this is not a Veridian hold.
• Unfortunately, we're no longer able to accept applications for the SBA Paycheck Protection Program at this time.  We will continue to update this page if that changes.

Information on community-based resources is also available from Iowa/Nebraska 211.

Social distancing

Veridian is following guidelines provided by the Center for Disease Control and Prevention, Iowa Department of Public Health and Nebraska Department of Health and Human Services, and we're taking a variety of other measures to prevent the spread of the Coronavirus:

• Non-essential events and meetings have been canceled, postponed or adjusted to take place as a virtual meeting.
• Employees who work from a variety of offices as part of their regular schedule have been reassigned to work from a single office.
• To ensure the continuity of services, we've equipped as many employees as possible to work remotely.
• Branches and offices have received additional cleaning and sanitation supplies. Our staff is sanitizing high-traffic surfaces regularly.

Please be assured that we'll continue to monitor updates on the Coronavirus closely, and our response will adapt promptly to initiate new precautionary measures in all Veridian branches and offices as necessary.