VFS - Processor

Summary

This position is responsible for general member support including management of documents in the VFS system. This position provides a supporting role in ensuring members, employees and vendors are properly enrolled per program rules and regulations.

Essential Functions

• Receive and process department mail as scheduled.
• Manage and maintain program requests to include: Member/Employee/Vendor/ISB packets, additional documents as requested.
• Assist with daily processes to include scanning, indexing, routing of documents and working the daily fax and email queue.
• Ensure proper follow up on returned mail and change of address notifications.
• Complete verification of employment forms as needed.
• Accurately enroll members in a timely manner into necessary systems.
• Accurately process, verify and research workers compensation related documents.
• Research tax information as needed and submit required state and federal tax forms on behalf of the member.
• Knowledgeable of rules and regulations, products and services that are applicable to the Veridian Fiscal Solutions operations.
• Maintain policies and procedures manual for this position.
• Assist with special projects as needed.

Key Attributes

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Travel

Limited travel expected.

Required Education And Experience

• High school diploma.
• 1+ years of data entry skills.
• Fluent computer skills in a Microsoft Windows environment. Must include Microsoft Office.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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