Mortgage Loan Resolution Representative

Summary

A Mortgage Loan Resolution Representative is responsible for collecting on, and establishing loan workouts for, early-stage (less than 90 days) delinquent mortgage loans. They are also responsible for maintaining compliance requirements for delinquent mortgages.

Essential Functions

• Prepare delinquent mortgage notices in compliance with all necessary rules and regulations
• Work with members regarding delinquent mortgages. Review member’s financial situation to evaluate repayment ability, and reason for default..
• Determine if member qualifies for a loan extension, modification, deferral, short sale, or deed in lieu of foreclosure. Offer financial counseling as needed.
• Recommend and initiate the appropriate loss mitigation option for the member
• Order valuations/appraisals, property inspections and run escrow projections to evaluate potential loan workout/loss mitigation options.
• Prepare loan modification, loan extension, short sale, and deed in lieu approval, closing, and/or decline documents as needed.
• Upon receipt of executed documents, update core systems to reflect the terms of the loan workout/loss mitigation option.
• Monitor status of repayment plans, forbearance plans, and loan modification trial plans as needed.
• Skip-trace accounts according to established credit union policies and procedures.
• Prepare and present delinquent real estate reports quarterly, and other related reports as needed.
• Assist Mortgage Loan Resolution Specialist with claims for loss to mortgage insurance carriers.
• Assist Accounting with set-up and balancing of all expenses related to position duties.

Key Attributes

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Travel

Limited travel expected.

Required Education And Experience

• High School Diploma.
• 1+ year of experience in debt collection.

Preferred Education And Experience

• Mortgage loss mitigation experience.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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